Privacy Policy

ReplacementParts-AI.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

We may collect the following categories of information:

We use the information we collect to:

• Provide and improve our compatibility engine and recommendations.
• Process and fulfil your orders through our Shopify storefront.
• Send post-purchase satisfaction surveys to verify part compatibility.
• Identify and resolve compatibility errors to improve our model database.
• Communicate with you about your orders or support requests.
• Comply with legal obligations.

We do not sell your personal information to third parties.

We may share your information with:

• Shopify — to process payments and manage order fulfilment. Your checkout data is governed by Shopify's Privacy Policy.
• Airtable — to store compatibility mappings, model data, and order metadata for our internal learning system.
• Resend — to send transactional emails including order confirmations and satisfaction surveys.
• Service providers — trusted third parties who assist us in operating the Site, subject to confidentiality obligations.
• Legal authorities — where required by law, court order, or governmental regulation.

We use session cookies necessary for the operation of the Site (e.g., maintaining your session during the compatibility flow). We do not use advertising or tracking cookies. Our analytics provider collects aggregated, anonymised data only.

You can control cookie behaviour through your browser settings. Disabling cookies may affect the functionality of certain features on the Site.

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Specifically:

• Order and survey data is retained for a minimum of 3 years for warranty and legal compliance purposes.
• Model number search data (without personal identifiers) is retained indefinitely to improve our compatibility database.
• Waitlist email addresses are retained until you unsubscribe or request deletion.
• Uploaded label photographs are processed and then deleted from our servers within 24 hours.

Depending on your location, you may have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of inaccurate data.
• Right to erasure — request deletion of your personal data ("right to be forgotten").
• Right to restrict processing — request that we limit how we use your data.
• Right to data portability — request your data in a structured, machine-readable format.
• Right to object — object to processing of your data for certain purposes.
• Right to opt out of sale — we do not sell personal data; no opt-out is required.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmissions are encrypted via TLS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it promptly.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

For any privacy-related questions, requests, or complaints, please contact us at: